Returns and Refund Policy

At Fashionzsdivas, operated by Fantmart Enterprises, we are committed to providing a smooth and reliable shopping experience. In this document, the terms “we,” “us,” and “our” refer to Fantmart Enterprises, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our website, you agree to the return and refund terms outlined below. If you ever need to send an item back, our guidelines ensure a simple and transparent process.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unwashed, and in their original condition.
• All tags, labels, and packaging must be intact and returned in their original form.
• Products that have been worn, washed, altered, or damaged (other than manufacturing issues) will not be accepted.
• Return requests must be submitted within 48 hours of delivery. Please contact our customer service team within this timeframe to initiate the process.
• Items that do not meet these criteria will not be eligible for return.

How to Initiate a Return

Step 1: Submit a Request

Email your return request, along with your Order ID and reason for return, to fantmartenterprises@gmail.com.
 

Step 2: Provide Supporting Photos

If the item is damaged, defective, or incorrect, attach clear photos showing the issue to help us process your request quickly.

Step 3: Follow Return Instructions

Once your request is reviewed and approved, we will share detailed instructions for completing the return.

Please note: We reserve the right to decline returns that do not meet our stated guidelines.

Refund Process & Timeline

Once we receive the returned item, our team will inspect it to verify that it meets our return conditions. You will be notified of the approval or rejection of your refund.
 

• If approved, the refund will be processed to your original payment method within 5–7 business days.
• You will receive a confirmation email once the refund has been issued.

Partial Refunds

In cases where an item only partially meets our return conditions (such as slight damage or missing packaging), we may offer a partial refund at our discretion.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please raise a return request within 48 hours of delivery.

Ensure you share clear photos or videos of the issue via email to help us resolve the matter promptly.

Need Assistance?

If you require any help with your return or refund, feel free to contact our customer support team at fantmartenterprises@gmail.com.

Thank you for choosing Fashionzsdivas. We value your trust and are committed to ensuring an exceptional shopping experience.